Industry Expertise That Drives Results

Client

15-Hospital Academic Medical Center (8,000 physicians, 200+ facilities)

Challenge

A prestigious academic medical center faced mounting financial and operational pressures with operating margins at 1.8% versus 4.5% system median. Patient satisfaction ranked 31st percentile nationally with 4-hour ED wait times. Care fragmentation resulted in 18.5% readmission rates triggering Medicare penalties. Clinical variation led to outcomes below national benchmarks in 7 of 12 core measures. Legacy IT infrastructure hindered care coordination with physicians spending 62% of encounter time on documentation. The organization needed fundamental transformation to maintain academic excellence while achieving operational sustainability.

Solution

The Practice Team architected comprehensive integrated care delivery transformation addressing clinical operations, technology infrastructure, and organizational design. Key initiatives included: evidence-based clinical pathways for 35 high-volume conditions, enterprise-wide Epic optimization with AI-powered clinical decision support and ambient documentation, integrated care management with predictive analytics for high-risk patients, 12 ambulatory care hubs with telehealth capabilities shifting 40% of care to lower-cost settings, physician leadership development program for 200 clinical leaders, value-based care contracts with 8 major payers covering 45% of population, and patient engagement platform with remote monitoring for chronic disease management.

Results